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Product Support – Everything you need to know about AT products.

The AT Product Documentation provides a complete collection of all information regarding our 3D products, IR products, software and accessories. Technical information, feature descriptions, application notes and useful tips for working with our products are combined in one place and are easy accessible.

Product Documentation

The user manuals describe in detail the complete range of functions of our products and its setting options to enable the best possible performance for your application.

Knowledge Base

To enable a quick and trouble-free commissioning, we offer you short and clear instruction guides describing the installation and the first steps for handling our products.

Support Videos

Explore our support videos: step-by-step tutorials and practical how-tos to help you configure our 3D sensors and optimize the software settings. Get started now – clear, concise, and easy to follow!

Product Chat

In some cases, the fastest way to help is via online access. Please do not hesitate to use our AT Chatbot to find a fast answer for your question.

Support/Contact

We take quality control seriously for all our products. However, if you encounter any issues with any of our products, we have a list of contact persons who can provide quick and complete troubleshooting assistance.

Downloads

With our support packages we offer a variety of tools, standard APIs and apps that provide OEMs and and integrators with both easy-to-use and in-depth access to our 3D sensors and infrared cameras. This includes amongst others our cxExplorer, cxShow3D, cxDiscover, cxSDK, cxExamples and full documentation.

RMA forms

For cases that require our products to be returned, we offer you the corresponding RMA forms for a smooth processing of repairs or maintenance of our products.